Managing Your Payment Method & Auto-Ship Subscription

Thank you for choosing Aloe Products Center. Our website uses WooCommerce to process orders and Authorize.Net as our secure payment gateway. Your credit card information is securely tokenized and stored by Authorize.Net Customer Information Manager (CIM), meaning sensitive card details are never stored on our website. Customers with an account can securely manage payment methods, review order history, and manage eligible subscriptions.

If you purchased a product through our website, you can manage your payment information and subscription directly from your account.

Updating Your Credit Card

Your payment information is securely stored using Authorize.Net Customer Information Manager (CIM). Your credit card details are never stored on our website.

To update your payment method:

  1. Log in to your account.
  2. Go to My Account.
  3. Select Payment Methods.

You can:

  • Add a new credit card
  • Set a new default payment method
  • Remove expired or unused cards

Security Notice: All payment information is securely tokenized and stored by Authorize.Net, helping protect your sensitive card information.

Managing Your Auto-Ship Subscription

If your order is enrolled in our Auto-Ship program, you can manage your subscription by:

  1. Logging into My Account
  2. Opening Subscriptions
  3. Selecting the active subscription

Choosing one of the available options:

  • Change Payment Method
  • Pause Subscription (if enabled)
  • Cancel Subscription (if permitted)

Important: Simply adding a new credit card under Payment Methods does not automatically update your existing subscription. To update the card used for recurring billing, you must use the Change Payment Method option from within your active subscription.

Why Can’t I See “Payment Methods”?

If the Payment Methods menu is missing from your account, it is usually caused by one of the following:

1. Saved Cards Are Not Enabled

  • Your payment gateway must support customer payment tokens.
  • If disabled, customers cannot save or manage payment methods.

2. Subscription Features Are Not Enabled

  • If your account does not use WooCommerce Subscriptions (or a compatible recurring payment solution), some payment management features may not be available.

3. Guest Checkout

  • Only customers with a registered account can manage payment methods and subscriptions.
  • If you checked out as a guest, you’ll need to create or link an account before these features become available.

Frequently Asked Questions

Is my credit card information stored on your website?
No. Your payment information is securely stored by Authorize.Net using encrypted payment tokens. We never store your full credit card details.

Can I update my credit card at any time?
Yes. Simply log into your account and visit Payment Methods.

Will changing my default card update my subscription?
No. Recurring subscriptions require you to update the payment method from the Subscription page using the Change Payment Method option.

Can I cancel my Auto-Ship subscription online?
Yes. If your subscription allows cancellations, you can manage it from My Account → Subscriptions.

I don’t see the Payment Methods option.
Possible reasons include:

  • Saved payment methods are not enabled.
  • Your account does not have an active subscription.
  • You checked out as a guest.
  • Your payment gateway does not support payment tokenization.

If you’re unsure, please contact our support team.

Need Help?

If you’re having trouble updating your payment information or managing your subscription, our support team is here to help. Email Customer Service at info@aloeproductscenter.com or call the Customer Service Answering line at 800-665-3318.

Please include:

  • Your order number
  • The email address associated with your account
  • A brief description of the issue

We’ll be happy to assist you.