Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Pricing, Payment, Acknowledgements

We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your EXACT billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon placement of your order.nnAll prices are in U.S. Dollars (USD) and are subject to change without notice. When you order through our secure online shopping cart, your order is immediately acknowledged with a confirmation sent to your email address. When your order is shipped we send to your email address a carrier tracking number so you can track the order.nnInternational Orders:nDue to the varied import laws and levies, we are unable to know or to pay any taxes, levies, fees, etc imposed by the government in which you reside. The customer is responsible for paying any such costs imposed by Customs.

Shipping Policy

We use a variety of shipping providers both domestically and internationally.  We are unable to determine which provider will be used on any given order, as it is determined at the time of packing your order.

International Orders – Due to the complications involved in shipping through the customs systems this is our policy:

  • If the items are returned through customs refusal you will be offered two choices. To pay for shipping a second time or cancel your order.
  • Due to the unknown exposure that can occur on the world map only 50% of the value of the order will be refunded, the items cannot be sold again.
  • We would be happy to reship at the original shipping cost.
  • If the items are “lost” in customs we cannot take responsibility. It is beyond our control and we cannot accept this risk. You may want to familiarize yourself with your country’s taxes and any restrictions there may be on shipments with products that contain plant matter, aminal byproducts, Aloe, Pollen, Honey, supplements, etc. As there are hundreds of countries that can change their regulations at any moment, we cannot keep track of every situation. It is the customer’s responsibility to ensure your order is not a restricted import in the destination country.


Backorders: Due to the unpredictable nature of demand, it is impossible to control when an item runs out of inventory. And as we occasionally refuse batches of product ingredients because it doesn’t meet our standards; inventory runs out. If we don’t and an item in your order is placed on backorder we will ship it as soon as it becomes available.

Return Policy

Obtain a Return Merchandise Authorization (RMA) if you are not satisfied with your purchase; If, for any reason, while you are within a 60-day allotted time period from the date of purchase, you are not satisfied with your purchase you may email to [email protected] or call Customer Service at 800-665-3318 to make arrangements to send your purchase. You must call our customer service department to receive an RMA number and instructions to return the product.

Any product being returned must be received within 14 days domestically and 45 days internationally of obtaining an RMA number. Returned Products should be in their original, unaltered, undamaged condition, and should be in the original shipping box complete with all packing materials with a short written explanation of why the return is being made. All products for return shall be returned postage paid by the customer in the manner specified with the RMA instructions. You will receive a refund of the purchase price on your credit card, less a 15% restocking fee and shipping costs within 15 working days from the date the product is received.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical errors or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for products listed at the incorrect prices. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Customer Satisfaction

At Deca Aloe Arborescens US LP, customer satisfaction is our #1 goal. Each shipment is inspected before leaving our warehouse, in the event you are not satisfied with your purchase, simply follow the instructions below. Our sincere commitment is to provide you with the very best quality products at the very best price. We offer a 100% replacement product warranty. This means that if you receive a product that is defective due to our fault for any reason or due to shipping damage, such as a leaking bottle, broken bottle, or a bottle with a cracked seal or top, we are happy to replace the product for you at no charge.

Limited Liability

Customer shall not be entitled to, and Deca Aloe Arborescens US LP shall not be liable for, any indirect, special, incidental, or consequential damages of any nature. Recovery for any claim shall not exceed the client’s purchase price for the product giving rise to any claim irrespective of the nature of the claim whether in contract, tort, warranty, or otherwise. A healthcare professional should be consulted before starting any diet, exercise, or supplementation program.


Privacy Policy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders, and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology.nnTo keep you informed about our latest offers, we may notify you of current promotions, specials, and new additions to our site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. When entering any of our contests or prize drawings, you provide your name, email address, and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials, and new additions to our site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received. We use “cookies” to keep track of your current shopping session to personalize your experience, and so that you may retrieve your shopping cart at any time.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly, and arrangement thereof, are the sole property of this Store., ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Third-Party Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we’re not responsible for the operation of or content located on or through any such site.nnOther sites accessible through our site have their own privacy policies and data collection practices. Please consult each site’s privacy policy. Our Store is not responsible for the actions of third parties.

Additional Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether we sign them or not. We reserve the right to make changes to this site and these Conditions at any time.